Careers with ZINFI

As a Business Analyst at ZINFI, you will be responsible for analysing customer needs, documenting business requirements, and implementing solutions that align with customer value propositions. You’ll collaborate with customers, Product Owners, and other stakeholders to transform business needs into actionable solutions that deliver measurable value. We seek individuals who embody ZINFI’s core values: transparency, effectiveness, accountability, mindfulness, ownership, respect, knowledge, and willingness to take on challenges while maintaining a customer-centric focus in a dynamic, collaborative environment.

This role manages vendor-client relationships by handling service support tickets, ensuring timely resolutions per SLAs, and maintaining clear communication with customers. Responsibilities include tracking and escalating issues, collaborating with internal teams, and adhering to SOPs. It also involves gathering feedback, reviews, and success stories through outreach, posting them on various platforms, and documenting them accurately. Insights from feedback and ticket trends are used to improve services. Regular client and team meetings ensure smooth operations, while compliance with guidelines and regulations like GDPR is maintained throughout all interactions and feedback activities.

The role involves collaborating with management to draft and evaluate business plans, monitor cash flows, analyse trends, and mitigate financial risks.  Responsibilities include managing accounting systems, budgets, audits, collections, and global vendor payments while ensuring timely invoicing, accurate financial reporting, cost reductions, revenue optimization, and compliance with statutory requirements.

We are seeking a highly analytical and detail-oriented Lead – Marketing Intelligence to drive insights, reporting, and sales & marketing operations excellence. In this role, you will oversee sales & marketing data analysis, manage reporting frameworks, and ensure effective utilization of CRM tools like HubSpot across Sales, Marketing, and Service Hubs. You will play a key role in translating data into actionable insights, enabling cross-functional teams (Marketing, Sales, Partner Success, Engineering, and Product) to make informed business decisions.

As a Program Manager at ZINFI, you will lead the delivery of diverse customer programs, managing them from initiation to completion. Working closely with cross-functional teams—Business Analysts, Product Owners, QA, Customer Success Managers, and Engineering—you’ll act as a customer advocate, ensuring their needs are met. We seek candidates who align with our core values: transparency, effectiveness, accountability, mindfulness, ownership, and respect, while being adaptable and ready to take on challenges in a dynamic environment.

As our organization continues to embrace agile methodologies, we’re in search of a highly skilled Scrum Master to lead and champion our agile transformation. In this pivotal role, you will utilize your 5 years of experience and Scrum Master certification to guide our development teams through successful sprints, ensuring that agile practices are effectively applied. Your primary focus will be on removing obstacles, promoting collaboration, and fostering a culture of continuous improvement. You will work closely with product owners, development teams, and stakeholders to deliver value-driven software projects. If you’re passionate about agile principles and dedicated to optimizing team performance, we invite you to join our team and help us drive excellence in agile project management.

Looking for a Senior Software Engineer is a highly skilled professional responsible for designing, developing, and maintaining complex software systems, with an extensive background in programming and computer science. Has to possess advanced knowledge of multiple programming languages, software development methodologies, and system architectures. You will collaborate with cross-functional teams, including project managers, designers, and quality assurance analysts, to translate business requirements into functional software solutions.

The role involves executing manual test cases for web and mobile applications, preparing detailed test documentation, and tracking defects using Azure DevOps. It requires collaboration with developers and analysts, performing various testing types, and ensuring product quality. Candidates should have 1–1.5 years of experience in manual testing, knowledge of SDLC/STLC, basic JavaScript, and strong analytical skills.