Customer Success Manager | Kolkata, India
Key Words
- Create User Story | Wireframe | Prototype | Feature List | SRS | BRD | DFD flow diagrams as per requirement
Responsibilities:
- Capturing the customer requirement and Work closely with the engineering team to explain the requirements with required documents. Example – user story, DFD, Mock-up, Sequence Diagram etc.
- Responsible to prepare User Stories, Data Flow, Business Requirement Document (BRD), Functional Requirement Specification (FRS) and Used cases.
- Ensuring that the company’s product & features can deliver on the customer’s requirements.
- PSM/ Business Analyst replying to customers following requests for information and proposal requests.
- Producing detailed costing for customers and ensuring the contract is profitable.
- Communicate with team heads regarding common challenges, roadblocks and other issues that interrupt their workflow
- Create detailed plans for execution and implementation of new processes, including budgetary guidelines and key personnel
- Construct workflow charts and diagrams; studying system capabilities; writing specifications
- Define project requirements by identifying project milestones, phases and elements.
- Monitor project progress and perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
Experience
- Ability to impact operations and effect change without being confrontational
- Detail oriented, analytical, and inquisitive
- Ability to work independently and with others
- Extremely organized with strong time-management skills
- Excellent communication skills and ability to explain complex issues
Skills
- Any database experience strongly preferred.
- Ability to build large complex reports by using macros, calculations, etc.
- Ability to take abstract business workflows and translate them into technical workflow/process documentation for SaaS automation
- Ability to communicate with engineering team on various aspects of a highly technical product
Desired Skills & Expertise
- Functional Attributes
- Advanced MS Office skills
- Project Management
- Interpersonal Communication skills
Qualifications:
- Bachelor’s Degree in appropriate field of study or equivalent work experience
Reporting:
- This role reports to Sr. Director – Engineering
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