Program Manager | Kolkata/Hyderabad, India

About You:

At ZINFI, we’re looking to bring on board people who embody our core values:

• Be Transparent. We want team members to be honest communication with customers, stakeholders, and internal teams.
• Be Effective. Effectiveness is achieving goals well, focusing on producing tangible customer results.
• Be Accountable. Accountability builds trust and reliability by following through on commitments to ensure dependability.
• Be Mindful. Mindfulness promotes continuous learning, innovation, and adaptability within a dynamic, evolving industry.
• Be Willing. Willingness means readiness to face challenges, embrace change, and positively contribute to team efforts.
• Have Ownership. Ownership involves taking personal responsibility for work outcomes and team success consistently.
• Be Respectful. Respect creates a positive, collaborative, professional work environment – valuing diversity.
• Be Knowledgeable. Knowledge is pursued continuously, fostering expertise and understanding through ongoing learning and sharing.

What you will do:

• Drive End to End program management of the initiatives from requirements to delivery for wide range of customers.
• Responsible to prepare User Stories, Data Flow, Business Requirement Document (BRD), Functional Requirement Specification (FRS) and Use-cases, for every initiative.
• Construct workflow charts and diagrams in collaboration with Customers and ZINFI Product.
• Create detailed plans for execution and implementation of new processes taking customer into confidence.
• Monitor project progress and perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports as mandated by the customer.
• Communicate with team heads regarding common challenges, roadblocks and other issues that interrupt their workflow
• Producing detailed costing for customers and ensuring the contract is profitable.
• Ensuring that the company’s product & features can deliver on the customer’s requirements.

What you will bring to the table:

• Ability to impact operations and effect change without being confrontational
• Detail oriented, analytical, and inquisitive
• Ability to work independently and with others
• Extremely organized with strong time-management skills
• Excellent communication skills and ability to explain complex issues
• Excellent Project Management skills (Aha, MSProject, JIRA, ADO,..)
• Customer Awareness: Ability to understand the customer, their needs, their workflows, their business, potential impact opportunities and their KPIs.
• Business Awareness: Ability to understand ZINFIs offering, what can be done to solve a business case for a customer with ZINFI’s offering.

Nice to have:

• Any database experience strongly preferred.
• Ability to build large complex reports by using macros, calculations, etc.
• Ability to take abstract business workflows and translate them into technical
• workflow/process documentation for SaaS automation
• Ability to communicate with engineering team on various aspects of a highly technical product
• Advanced MS Office skills

Qualification:

• Bachelor’s Degree in a relevant field or equivalent work experience, with a focus on customer engagement and satisfaction.

Location:

• Kolkata / Hyderabad in India.

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