Professional Services Manager | Kolkata / Hyderabad in India

About You:

At ZINFI, we’re looking to bring on board people who embody our core values:

Be Transparent. We want team members to be honest communication with customers, stakeholders, and internal teams.
Be Effective. Effectiveness is achieving goals well, focusing on producing tangible customer results.
Be Accountable. Accountability builds trust and reliability by following through on commitments to ensure dependability.
Be Mindful. Mindfulness promotes continuous learning, innovation, and adaptability within a dynamic, evolving industry.
Be Willing. Willingness means readiness to face challenges, embrace change, and positively contribute to team efforts.
Have Ownership. Ownership involves taking personal responsibility for work outcomes and team success consistently.
Be Respectful. Respect creates a positive, collaborative, professional work environment – valuing diversity.
Be Knowledgeable. Knowledge is pursued continuously, fostering expertise and understanding through ongoing learning and sharing.

Drive End to End program management of the initiatives from requirements to delivery for wide range of customers.
Responsible to prepare User Stories, Data Flow, Business Requirement Document (BRD), Functional Requirement Specification (FRS) and Use-cases, for every initiative.
Construct workflow charts and diagrams in collaboration with Customers and ZINFI Product.
Create detailed plans for execution and implementation of new processes taking customer into confidence.
Monitor project progress and perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports as mandated by the customer.
Communicate with team heads regarding common challenges, roadblocks and other issues that interrupt their workflow
Producing detailed costing for customers and ensuring the contract is profitable.
Ensuring that the company’s product & features can deliver on the customer’s requirements.

Ability to impact operations and effect change without being confrontational
Detail oriented, analytical, and inquisitive
Ability to work independently and with others
Extremely organized with strong time-management skills
Excellent communication skills and ability to explain complex issues
Excellent Project Management skills (Aha, MSProject, JIRA, ADO,..)
Customer Awareness: Ability to understand the customer, their needs, their workflows, their business, potential impact opportunities and their KPIs.
Business Awareness: Ability to understand ZINFIs offering, what can be done to solve a business case for a customer with ZINFI’s offering.

Any database experience strongly preferred.
Ability to build large complex reports by using macros, calculations, etc.
Ability to take abstract business workflows and translate them into technical
workflow/process documentation for SaaS automation
Ability to communicate with engineering team on various aspects of a highly technical product
Advanced MS Office skills

Bachelor’s Degree in a relevant field or equivalent work experience, with a focus on customer engagement and satisfaction.

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